terms & conditions

Exclusive Skin Care

Effective Date: 01 FEBRUARY 2026

These Terms and Conditions govern your use of the Exclusive Skin Care website and services. By accessing our website, booking an appointment, or receiving services, you agree to these Terms.

1. About Us

Exclusive Skin Care (“we”, “us”, “our”) provides professional skincare and aesthetic services in Queensland, Australia.

2. Services Provided

Our services include professional skincare treatments, consultations, and related services as described on our website or discussed during consultation.

All services are provided with care and professionalism but results may vary between individuals.

3. Consultations & Client Responsibility

Clients are responsible for:

* Providing accurate and complete information about their skin, health, medications, and previous treatments

* Following pre- and post-treatment advice provided by Exclusive Skin Care

Failure to disclose relevant information may impact treatment outcomes or safety.

4. Bookings & Appointments

* Appointments can be made online, by phone, or in person

* Appointment times are reserved specifically for you

* We recommend arriving on time to ensure the full duration of your treatment

Late arrival may result in reduced treatment time or rescheduling at our discretion.

5. Cancellations & No-Shows (for any appointment based services)

* We require 24 hours notice for cancellations or rescheduling

* Late cancellations or failure to attend may result in a cancellation fee or forfeiture of deposit

This policy ensures fairness to our team and other clients.

6. Pricing & Payments

* All prices are in Australian dollars (AUD)

* Prices are subject to change without notice

* Payment is required at the time of service unless otherwise agreed

Gift vouchers, promotions, or packages are subject to their own terms and expiry dates.

7. Refunds & Consumer Guarantees

Exclusive Skin Care complies fully with the Australian Consumer Law.

* We do not provide refunds for change of mind

* If a service is not provided with due care and skill, or does not meet consumer guarantees, we will offer an appropriate remedy as required by law

Results of treatments are not guaranteed and vary between individuals.

8. Medical Disclaimer

Our services are cosmetic and skincare-focused and do not replace medical advice, diagnosis, or treatment.

Clients should seek advice from a qualified medical professional where appropriate.

We do not make therapeutic or medical claims.

9. Privacy

Personal information is handled in accordance with our Privacy Policy, available on our website.

By using our services, you consent to the collection and use of your information as outlined in that policy.

10. Intellectual Property

All content on this website, including text, images, logos, and branding, is the property of Exclusive Skin Care unless otherwise stated.

You may not copy, reproduce, or use content without written permission.

11. Website Use

You agree not to:

* Use the website unlawfully

* Interfere with website security or functionality

* Upload or transmit harmful or malicious material

We may suspend or restrict access if misuse occurs.

12. Limitation of Liability

To the maximum extent permitted by law:

* Exclusive Skin Care is not liable for indirect or consequential loss

* Liability is limited to the resupply of services or cost of resupply where applicable

Nothing in these Terms limits rights under Australian Consumer Law.

13. Changes to Terms

We may update these Terms and Conditions from time to time.

The current version will always be available on our website.

14. Governing Law

These Terms are governed by the laws of Queensland, Australia, and disputes are subject to the jurisdiction of Queensland courts.

15. Contact Details

For enquiries regarding these Terms and Conditions, please contact: [email protected]