privacy policy

Exclusive Skin Care

Effective Date: 01 FEBRUARY 2026

Exclusive Skin Care (“we”, “us”, “our”) is committed to protecting your privacy and safeguarding your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and store personal information.

1. What Information We Collect

We may collect personal information including, but not limited to:

* Full name

* Email address

* Phone number

* Postal address

* Appointment and enquiry details

* Skin concerns or treatment-related information voluntarily provided

* Payment and billing details (processed securely via third-party providers)

* Website usage data (cookies, IP address, browser type)

Sensitive information (such as health or skin-related information) is only collected with your consent and where reasonably necessary to provide our services.

2. How We Collect Personal Information

We collect personal information when you:

* Book an appointment or make an enquiry

* Complete a contact or consultation form

* Subscribe to our mailing list

* Communicate with us via phone, email, social media, or in person

* Use our website

We may also collect information automatically through cookies and analytics tools.

3. Why We Collect Personal Information

We collect and use your information to:

* Provide skincare services and consultations

* Manage bookings and enquiries

* Communicate with you about services, appointments, and updates

* Improve our services and website experience

* Meet legal, regulatory, and professional obligations

We do not sell or rent your personal information.

4. Disclosure of Personal Information

We may disclose your personal information to:

* Trusted service providers (e.g. booking systems, payment processors, IT support)

* Professional advisors where required (e.g. accountants, legal advisors)

* Government or regulatory bodies if required by law

All third parties are required to handle your information securely and in accordance with Australian privacy laws.

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Information is stored securely using reputable systems and access is restricted to authorised personnel only.

6. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date.

Requests can be made by contacting us using the details below.

7. Cookies and Website Analytics

Our website may use cookies and analytics tools to:

* Understand how visitors use our site

* Improve functionality and performance

You can disable cookies in your browser settings if you prefer.

8. Direct Marketing

We may contact you with information about our services if you have opted in or would reasonably expect us to do so.

You may opt out at any time by contacting us or using the unsubscribe option provided.

9. Complaints

If you believe your privacy has been breached, please contact us first so we can attempt to resolve the issue.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

11. Contact Us

For privacy-related enquiries, please contact us: [email protected]